Shipping policy

Effective date: February 8, 2026
Last updated: March 20, 2026

1. Order Confirmation, Processing & Production

All items are made to order to ensure quality and reduce waste.

Because products are manufactured specifically for each order, order confirmation, processing, and production time are required before shipment and are not considered shipping delays.

Order confirmation & processing (before production)

After an order is placed, it is first confirmed and processed before being sent into production.

  • We accept orders 24/7, including weekends.

  • Order confirmation/processing typically takes 2–5 business days (this may include payment processing and internal order verification).

  • Business days exclude weekends and public holidays.

Production time (after your order enters production)

Once an order is confirmed and sent into production, it cannot be modified or canceled.

  • Typically 2–5 business days before shipment

  • During peak seasons (holidays, high-demand periods) or limited stock availability, production may take slightly longer

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

2. Estimated Shipping Times

Shipping times are estimates and may vary depending on destination, carrier, and customs processing.

After production and dispatch, estimated delivery times are:

  • European Union: 5–14 business days

  • United States: 5–12 business days

  • United Kingdom: 5–12 business days

  • Canada: 7–15 business days

  • Australia & New Zealand: 10–25 business days

Delivery times are not guaranteed and may be affected by factors outside our control.

3. Shipping Rates

Standardized flat-rate shipping is applied based on your delivery destination. The exact fixed fee for your region will be clearly displayed during the checkout process before you finalize your order. Any applicable free shipping promotions (e.g., for orders over a specific value) will be automatically applied and shown at checkout.

Any free-shipping promotions will be clearly displayed at checkout and apply only when explicitly stated.

4. Fulfillment Locations

Orders are fulfilled by our print-on-demand partner, Printful.

Depending on the product type, availability, and delivery address, orders may be produced and shipped from Printful-owned or partner fulfillment facilities located in the European Union, United States, United Kingdom, Canada, or Australia.

Orders destined for New Zealand may be fulfilled from Australia or another available Printful fulfillment facility.

Orders are routed automatically to the closest available facility whenever possible to reduce delivery times and potential customs fees. However, fulfillment location cannot be guaranteed.

Fulfillment location is selected automatically and may affect delivery times, taxes, VAT, and customs duties.

5. Customs, Duties & Taxes (Important)

International shipments may be subject to customs duties, VAT, import taxes, or other fees imposed by local authorities.

  • These charges are not included in the product price or shipping cost

  • Customers are fully responsible for paying any applicable customs or import fees

  • The fulfillment location does not guarantee that customs fees will not apply.

If an order is returned due to unpaid customs fees or refusal to accept delivery, no refund will be issued for the custom-made product or original shipping costs.

Refusal to pay customs charges does not qualify as a valid reason for cancellation or refund.

6. Tracking Your Order

Most orders include tracking information.

Please allow up to 48 hours after shipment for tracking updates to appear in the carrier’s system.

Tracking updates depend on the carrier and may not be available for all destinations.

7. Lost, Delayed or Stolen Packages

If tracking information shows “Delivered” but you have not received your package, please check:

  • Your mailbox or parcel locker

  • Neighbors or building reception

  • Common delivery drop-off locations

  • Your local post office or carrier

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

If the carrier confirms that a package was lost in transit, we will issue a replacement at no additional cost.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to an incorrect or incomplete address:

  • We can reship the order once a corrected address is provided

  • The customer is responsible for the reshipping cost

If a package is lost due to an incorrect address provided by the customer, no refund or replacement will be issued.

9. Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, please contact us within 30 days of delivery at:

📧 support@chasingaesthetics.store

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the defect and packaging

Once approved, we will arrange a free replacement or refund in accordance with our Refund Policy.

10. Contact Information

For all shipping-related questions, please contact:

📧 support@chasingaesthetics.store

Legal information about the seller can be found on the “Contact Information” page.